Shipping Policy for L'YON BEAUTY NEPAL

Thank you for choosing L'YON BEAUTY NEPAL for your beauty needs. We are committed to providing you with high-quality products and a seamless shopping experience. Please take a moment to review our shipping policy to understand how we handle the shipment of your orders.

1. Order Processing:

  • Orders are processed within 1-3 business days inside valley & 1-6 business days outside valley.
  • Orders placed on weekends or holidays will be processed on the next business day.
  • Please ensure that all shipping information is accurate to avoid delays in processing and delivery.

2. Shipping Methods:

  • We offer standard and Pathao/Indrive shipping options.
  • Standard shipping typically takes1-3 business days inside valley & 1-6 business days outside valley.
  • Pathao/Indrive shipping provides faster delivery within same business days.
  • Shipping costs are 120 inside valley & 150 outisde valley but the price may vary & Patho/Indrive shipping charge is calculated at checkout based on location.

3. Shipping Locations:

  • Currently, we only ship within Nepal.
  • We are working on expanding our shipping destinations to better serve our international customers.

4. Tracking Information:

  • Once your order has been shipped, you will receive an email confirmation with tracking details.
  • You can track your order's progress using the provided tracking number on our website or through the designated courier's tracking portal.

5. Shipping Delays:

  • L'YON BEAUTY NEPAL is not responsible for delays caused by unforeseen circumstances such as weather conditions, natural disasters, or carrier issues.
  • In the rare event of a significant delay, our customer support team will reach out to you to provide assistance and updates.

6. Shipping Fees:

  • Shipping fees are calculated based on the weight of your order and the shipping destination.
  • Free shipping may be available for orders above a certain amount, as indicated during promotional periods.

7. Customs and Duties:

  • Customers are responsible for any customs duties or taxes that may apply to international shipments.
  • L'YON BEAUTY NEPAL is not liable for any delays or additional charges incurred during customs processing.

8. Returns Due to Shipping Issues:

  • If your order is damaged during transit or if there are any shipping-related issues, please contact our customer support team within 7 days of receiving your order.
  • We will work with you to address the issue and provide a suitable solution, which may include a replacement or refund.

9. Contact Information:

  • For any shipping-related inquiries or assistance, please contact our customer support team at 9801017001

We appreciate your trust in L'YON BEAUTY NEPAL and hope you enjoy your beauty products. If you have any further questions or concerns, please don't hesitate to reach out to our customer support team.

Thank you for being a valued part of the L'YON BEAUTY NEPAL community!